All you have to do is to contact our customer support representative at email@example.com to obtain a Return Merchandise Authorization "RMA", and the address for return.Shipping and handling fees are non-refundable. In case of Free Shipping applied to your order, additional $4.95 handling charge will be deducted from the amount of your refund. Returning products must remain intact with original packaging. Original invoice must be included in the return package. Refunds will be issued to the credit card or PayPal account used for original purchase. Partial refunds might be issued by mailing a check.